Thank you for shopping with Sovi.garden, your trusted online destination for all things botanical. We are committed to ensuring a seamless shopping experience for our customers, including prompt delivery of your cherished greenery. Please review our Shipping & Delivery Policy below:
Delivery Timeline: We strive to deliver your ordered products within 7 days from the date of purchase. This timeline includes processing, packing, and transit time to your designated address.
Email Notifications: To keep you informed about the status of your order, we will send email notifications at key milestones:
Order Confirmation: Upon successful placement of your order.
Dispatch Notification: Once your order is dispatched from our warehouse.
Delivery Updates: Every 2 days until delivery, providing you with the latest tracking information and estimated arrival dates.
Support Email: For any inquiries, concerns, or assistance regarding your order or delivery, please feel free to reach out to us at care@sovi.garden. Our dedicated support team will be delighted to assist you promptly.
Delivery Partners: We collaborate with trusted delivery partners to ensure the safe and timely arrival of your products. While we endeavor to meet our delivery timelines, please note that external factors such as weather conditions and unforeseen circumstances might occasionally impact delivery schedules. In such cases, we will communicate promptly to keep you informed.
Shipping Charges: We offer free shipping on orders above a certain value. For orders below this threshold, a nominal shipping fee may apply. The applicable shipping charges will be displayed during the checkout process for your convenience.
International Shipping: At present, we only offer shipping within USA & Canada Region. We regret to inform you that international shipping is not available at this time.
Delivery Address: Kindly ensure that the delivery address provided during checkout is accurate and complete. We cannot be held responsible for delays or delivery issues arising from incorrect address details provided by the customer.
Returns & Refunds: Please refer to our Returns & Refunds Policy for information regarding product returns, exchanges, and refunds.
By placing an order with Sovi.garden, you agree to abide by the terms and conditions outlined in this Shipping & Delivery Policy. We appreciate your trust in us and look forward to serving your gardening needs with excellence.
For any further queries or feedback, please do not hesitate to contact us at care@sovi.garden.
Happy gardening!
The Sovi.garden Team