We at Sovi.garden strive to ensure your satisfaction with every purchase. If for any reason you are not entirely happy with your order, you may return it within 7 days of receiving your items. Please note the following guidelines for returns:

Eligibility: We offer a 7-day replacement policy. If your product is damaged or defective within 7 days of receiving it, contact us for a replacement. The replacement will deliver within 2 to 4 days. After 7 days, we can't offer a replacement.

Initiating a Return: To initiate a return, please contact us at care@sovi.garden with your order number and reason for return. Our customer care team will guide you through the process.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.

Refund Processing: Once we receive your returned items and inspect them, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

Refund Timing: Please allow 5-7 business days for the refund to reflect in your account after the return has been processed.

Exchange Policy: If you wish to exchange an item for a different size, color, or style, you may do so within 7 days of receiving your order. Please follow these steps for exchanges:

Contact Us: Reach out to our customer care team at care@sovi.garden with your order number and details of the item you wish to exchange.

Exchange Process: Once we receive your exchange request, we will provide you with instructions on how to return the original item. Upon receiving the returned item, we will process the exchange and ship the new item to you promptly.

Exchange Eligibility: Like returns, exchanged items must be unused, undamaged, and in their original packaging to be eligible.

Exchange Shipping: Customers are responsible for shipping costs associated with exchanging items unless the exchange is due to a manufacturing defect or an error on our part.

Exclusions: Please note that certain items, such as live plants, may not be eligible for exchange due to their nature. In such cases, please contact us for assistance.

If you have any further questions or concerns regarding our return and exchange policy, please don't hesitate to reach out to us at care@sovi.garden. We are here to ensure your shopping experience with Sovi.garden is enjoyable and hassle-free.